Shipping policy
**Shipping Policy for Greek-Rugs.com**
At Greek-Rugs.com, we are committed to delivering your orders with care and within the specified timeframes. Please review our shipping policies below:
---
**Processing and Delivery Times**
1. **In-Stock Products**
- *Processing Time:* 1-3 business days.
- *Delivery Time:* 5-7 business days for domestic orders.
2. **Out-of-Stock Products**
- *Processing Time:* 1-2 weeks, as these items may require sourcing from our suppliers.
- *Delivery Time:* 5-7 business days after processing for domestic orders.
3. **Custom-Designed Products**
- *Processing Time:* 3-4 weeks, depending on the complexity of the design.
- *Delivery Time:* 5-7 business days after processing for domestic orders.
---
**Shipping Rates**
- **Domestic Standard Shipping:** $X (Free for orders over $Y).
- **Domestic Expedited Shipping:** $Z (optional at checkout).
- **International Shipping:** Calculated based on destination and order weight at checkout.
---
**Custom and International Orders**
- **International Delivery Times:** Typically 2-4 weeks, depending on destination and customs clearance.
- Custom-designed products shipped internationally may require 4-6 weeks in total due to extended production and transit times.
- Customs fees, taxes, and duties are the buyer's responsibility.
---
**Tracking Your Order**
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to monitor the status of your shipment.
---
**Shipping Restrictions**
- We currently do not ship to P.O. Boxes or military APO/FPO addresses.
- Additional fees may apply for remote locations. We will notify you if this is the case before processing your order.
---
**Lost, Delayed, or Damaged Shipments**
If your shipment is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date at **Jim@greek-rugs.com** or call us at **913-738-4121**.
---
**Returns and Exchanges**
For information on returns or exchanges, please refer to our **Return Policy**.
---
**Contact Us**
If you have any questions about your order or shipping status, please reach out:
- **Email:** Jim@greek-rugs.com
- **Phone:** 913-738-4121
- **Live Chat:** Available on our website during business hours.
---
This policy ensures transparency and sets clear expectations for our customers regarding shipping procedures.