Alpha Tau Omega "Letters" Mat (3' x 4')

❓ What materials are used for the rugs?
✔ Made with premium nylon and a durable Endura-Loc™ backing, our Milliken rugs are soft, resilient, and built to withstand daily wear while retaining their rich, vibrant colors. They’re also treated to resist stains and fading—perfect for everyday use. Proudly made in the USA.

❓ Are these rugs suitable for high-traffic areas?
✔ Absolutely—our rugs are designed to thrive in high-traffic areas like living rooms, bedrooms, offices, and chapter houses, delivering lasting durability without compromising comfort. For extra cushioning or placement on hard surfaces, we recommend pairing with a rug pad.

❓ What sizes are available?
✔ We offer a range of standard sizes for rugs and mats, but you’re not limited to the options you see—every product can be customized to your exact dimensions. Just choose the custom size option and let us know what you need.

❓ Can I customize my rug or mat?
✔ 100%. All of our products are fully customizable—from size and layout to logos, colors, and messaging. Visit our Custom Design page, email us, or use the Customizer on your organization's collection page to get started.

❓ Will I see a design preview before my custom order is made?
✔ Absolutely! We send digital proofs for all custom orders so you can approve the design before production begins.

❓ Do you offer any discounts?
✔ Yes! We offer a variety of discounts throughout the year, including limited-time sales, social media promos, and special pricing for Greek organizations and event planners.

❓ Do you offer bulk or group pricing?
✔ Absolutely. We provide exclusive discounts on bulk orders for fraternities, sororities, housing groups, and businesses. Reach out to request a custom quote for your chapter or event.

❓ Can I combine multiple discounts?
✔ Most of our discounts don’t stack—but don’t worry, we’ll always make sure you get the best deal available for your order.

❓ Do you ship internationally?
✔ Yes! We ship worldwide. For most U.S. orders, delivery takes about 1 week for best sellers, and 2–4 weeks for made-to-order or custom rugs and mats. International shipping times may vary depending on location and customs.

❓ Can I track my order?
✔ Absolutely. Once your order ships, you'll receive a tracking number so you can follow it every step of the way. Made-to-order and custom pieces will ship after production is complete, typically within 2–4 weeks of ordering or design approval.

❓ Can I machine wash my rug or mat?
✔ Milliken rugs: We recommend professional cleaning (like hot water extraction or Milliken’s dry carpet systems)—these are not machine washable.
✔ Kleen-Tex mats: Yes! Our mats are commercial-laundry safe. Use a gentle cycle with cold water and air dry for best results.

❓ How do I clean spills or stains?
✔ Milliken rugs: Blot spills immediately with a clean, white cloth—avoid rubbing. For tougher stains, use the Capture® Spot Kit or consult a professional carpet cleaner.
✔ Kleen-Tex mats: Spot clean with mild detergent and warm water, or machine wash as needed. Avoid bleach or harsh chemicals.

❓ Will the colors fade or wear out over time?
✔ Not at all. Both our Milliken rugs and Kleen-Tex mats are crafted with fade-resistant materials, designed to retain their bold, vibrant look through years of regular use and proper care.

❓ What is your return policy?
✔ We offer hassle-free returns within 30 days of delivery if you’re not completely satisfied with your order. Please note that made-to-order and custom items may have modified return options. See our full Returns Policy for details.

❓ What if my order arrives damaged or incorrect?
✔ If your order arrives damaged or doesn't match your approved design, contact us within 48 hours. We’ll replace it, fix it, or refund it—whatever makes it right.

❓ Do you guarantee your products?
✔ Yes. We stand behind the quality of every rug and mat we make. If there’s an issue with craftsmanship or materials, we’ll work with you to resolve it—guaranteed.

❓ Do you offer bulk pricing for businesses or Greek chapters?
✔ Absolutely! We offer exclusive discounts on group and chapter orders for fraternities, sororities, event venues, and businesses. Reach out to request a custom quote.